Do you offer delivery across the UAE and internationally?

We ship worldwide, ensuring your gifts reach loved ones anywhere. Our packaging is robust to keep items safe in transit.

Do you offer free shipping?

We offer free shipping on all orders over AED 250

What is your returns / refund policy?

We provide a 30-day returns window for eligible items. If the product is unused and meets return conditions, you may request a return. Refunds are processed within 5–7 business days after approval.

How long does delivery take for UAE orders?

Because products are shipped directly from makers (no stockroom), delivery timelines depend on origin and destination. Typical delivery to UAE locations takes up to 10 days depending on the origin of the item selected.

What are your support hours / how can I contact you?

Our customer support is available Monday to Friday, 9 am to 6 pm GST. You can email us at info@thegiftshopuae.com

Why do shipping times vary / why does it take longer?

Since we operate without large stockrooms and ship directly from source makers, lead times vary by origin and product. This approach supports mindful consumption and sustainability.