Refund Policy

Returns & Refunds

We accept returns within 30 days of delivery.

To be eligible, items must be unused, in their original condition, and returned in their original packaging, along with proof of purchase.

Starting a Return

To request a return, contact us at:

If your return is approved, we’ll provide instructions on how and where to send your item.
Returns sent without prior approval will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer.

As orders may be delivered from different locations, return instructions will vary depending on the item.

Damages or Issues

Please check your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery and we’ll resolve the issue.

Non-returnable Items

We do not accept returns for:

If you’re unsure about a product, feel free to contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If you’d like a different item, please return your original order and place a new one.

Refunds

Once your return is received and inspected, we’ll confirm if your refund has been approved.

If approved, the refund will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.

Need Help?

For any questions, contact us at:

info@thegiftshopuae.com
WhatsApp support (messages only) +971 58 112 7446

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