Shipping Policy

Last updated: June 2025

We’ve recently completed a full review of our supplier network and now work more closely with selected fulfillment partners to ensure better coordination, shorter delivery times, and a more seamless shipping experience.

At The Gift Shop UAE, we remain committed to delivering your orders with care, clarity, and efficiency. Below is everything you need to know about our shipping process.

⏳ Order Processing Time

All orders are processed within 2–4 business days (Monday to Friday, excluding public holidays).
Orders placed after 2 PM GST will be processed the next business day.

During peak periods such as holidays, sales, or promotional events, please allow an extra 1–2 business days for processing.

You will receive a confirmation email once your order has been dispatched, along with tracking information.

🚚 Shipping & Delivery Timeframes

We offer both local and international shipping. Delivery times vary based on your location and the warehouse from which the item is dispatched.

Estimated shipping times:

  • UAE: 5–8 business days

  • GCC Countries: 5–10 business days

  • International: 10–15 business days

Please note that delivery estimates may vary due to customs inspections, courier delays, weather conditions, or other external logistics factors. We continue to work closely with our partners to minimize delays whenever possible.

📦 Shipping Rates & Free Shipping

  • Free shipping on all orders AED 250 and above

  • Orders below AED 250 incur a flat shipping fee of AED 45

International orders may be subject to duties, VAT, or import taxes depending on your country’s regulations. These charges are the responsibility of the recipient.

📍 Order Tracking

Once your order is shipped, you’ll receive an email with a tracking number and instructions.
Please allow up to 24 hours for tracking details to become active.

If you experience any issues with tracking or need further assistance, our support team is here to help.

🔁 Returns & Exchanges (Brief Overview)

We want you to feel confident in every purchase.
Items may be returned or exchanged within 30 days of delivery.
To qualify, items must be unused, in original packaging, and in resellable condition.

Please refer to our [Returns & Exchanges] page for full details.

❓ Frequently Asked Questions

Do you ship to my country?
Yes — we ship internationally. Available delivery options will be shown at checkout.

What if my order is delayed?
While we aim to deliver within the stated timeframes, delays may occasionally occur. We will notify you of any changes and work to resolve any courier-related issues.

How are duties and taxes handled?
Any customs duties or import taxes are charged by your local authorities and are the responsibility of the customer upon delivery.

💬 Final Note

We appreciate your trust in The Gift Shop UAE. Our goal is to provide a smooth and thoughtful delivery experience — from our shop to your space.

If you have any questions, please contact us at [[email protected]]