Timeless bestsellers, chosen again and again.Crafted to impress, and made to last.
You're Dhs. 250 away from free shipping!
Delivered within 7–12 days
Free shipping over 250 AED
Easy Returns
Secure Payments
Clear answers on delivery, payments, and returns — before you order.
Where do you ship?
We deliver worldwide. If your location accepts international deliveries, we can ship to you.
How long does delivery take?
Delivery typically takes 7–12 business days from the order date.
Items ship from our network of makers and suppliers, so timing may vary slightly depending on origin.
Orders with multiple items may arrive in separate shipments.
Do you offer free shipping?
Yes.
Will I receive tracking?
Yes. A tracking link is sent once your order ships.
Please allow 24–48 hours for tracking to update.
Why doesn’t delivery happen faster?
We prioritise careful handling and reliable delivery over speed.
Each order is packed and shipped individually to ensure it arrives in the best condition.
Do you offer express delivery?
No. We currently offer standard shipping only.
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, PayPal, and Tabby.
All payments are secure and encrypted.
Can I split my payment?
Yes. You can use Tabby at checkout to split your purchase into 4 interest-free payments.
Will I pay customs or duties?
For international orders, customs duties or taxes may apply depending on your country.
These are set by local authorities and are paid by the customer.
What currency will I be charged in?
Prices are displayed in AED.
Final payment may be processed in a different currency depending on your payment provider, with conversion handled by your bank.
Can I return an item?
Yes, within 30 days of delivery.
Items must be unused and in original packaging.
How do I start a return?
Email info@thegiftshopuae.com with your order number and request.
We’ll guide you through the next steps.
Who covers return shipping?
Return shipping costs are the customer’s responsibility.
What if my item arrives damaged or incorrect?
Contact us within 72 hours with photos.
We’ll arrange a replacement or refund.
Are all items returnable?
Most items are returnable.
Any exceptions will be clearly noted on the product page.
Where are your products sourced from?
We work with a network of makers and suppliers across different regions.
Each product is selected based on quality, design, and how it fits into real living spaces.
Are items identical?
Slight variations can occur due to materials and finishing.
These are part of the character of each piece.
Do you have a physical store?
No — we are an online-only store.
My tracking hasn’t updated — what should I do?
Tracking updates can pause during transit or customs.
If there’s no movement for 5+ days, contact us and we’ll check for you.
Can I change or cancel my order?
Contact us as soon as possible.
If your order hasn’t shipped, we’ll do our best to update or cancel it.
What if my order doesn’t arrive?
If your order is significantly delayed or lost, contact us and we’ll resolve it with the courier.
Email: info@thegiftshopuae.com
Response time: within 24 hours
★ Rated 4.9 by customers
